These House Rules form part of the Membership Terms and Conditions. The Conduit may amend them from time to time in accordance with Clause 23.
1. Behaviour
1.1. Without limitation, the following conduct may result in refusal of entry, expulsion from the premises, suspension of access and/or termination of Membership:
- (a) violent, abusive, threatening, intimidating or aggressive conduct;
- (b) discrimination, harassment or bullying, including on the basis of religion, race, ethnicity, nationality, sexual orientation, gender, age or disability;
- (c) serious rudeness, abuse or bad language directed towards Members, guests or staff;
- (d) conduct likely to prejudice the Club’s premises licence or other regulatory permissions;
- (e) serious intoxication, insubordination or unsafe behaviour under the influence of alcohol or any substance;
- (f) use, possession, ingestion, supply or dealing of illegal drugs or other unlawful substances;
- (g) deliberate, reckless or negligent damage to Club property, fixtures, fittings, equipment or furnishings;
- (h) theft, dishonesty, fraud or other criminal or quasi-criminal conduct;
- (i) any behaviour likely to disturb neighbouring residents or businesses;
- (j) unauthorised filming, reporting, interviewing or publication relating to Members, guests, events or the Club;
- (k) repeated breach of staff instructions, House Rules or booking rules; and
- (l) conduct likely to damage the reputation or goodwill of The Conduit or its Members.
1.2. The Conduit may investigate any complaint, report, allegation or incident involving a Member or guest in such manner as it considers appropriate.
1.3. Where conduct concerns safeguarding, harassment, safety, equality, licensing, criminality or serious reputational harm, The Conduit may take immediate interim action, including suspension pending investigation.
2. Fair Usage
2.1. Members should use Club spaces fairly and considerately.
2.2. Members should not leave belongings unattended in a way that prevents other Members from using seating or tables for a significant period.
2.3. Staff reserve the right to move unattended items to a safe place if they are left for more than 30 minutes.
2.4. Groups should not excessively monopolise multiple tables or shared spaces.
2.5. Our member space was never intended to be used as a dedicated co-working facility and to protect our membership experience, the Club is to operate as a community, networking and collaboration space and is not provided or intended to be used as a dedicated co-working facility with the exception of the 4th floor rented workspace. Members shall not use the Club primarily or habitually as their principal place of work. Where, in the reasonable opinion of The Conduit, a Member is using the Club in a manner inconsistent with its intended purpose, The Conduit reserves the right to issue a formal written warning and, where such use continues, to take such further action as it considers appropriate, including the suspension or termination of Membership in accordance with these Terms.
3. No Pitching
3.1. The Conduit is intended to be a safe space for curious and authentic people to connect and explore ideas.
3.2. In order to maintain this sense of community and to respect Members’ time and privacy, Members must comply with The Conduit’s no pitching policy.
3.3. Members must not use the Club primarily as a venue for unsolicited fundraising, deal sourcing, sales pitching, investment solicitation or similar activity unless expressly invited or authorised by The Conduit.
4. Confidentiality and Chatham House Conditions
4.1. Members must respect the confidentiality of events, speakers, attendees and Member interactions.
4.2. Where events are stated to be under Chatham House Rule, Members must comply with that rule.
4.3. Members must not share Member lists or attendee lists with third parties.
4.4. The Conduit’s no reporting policy applies unless explicit prior written consent has been given.
5. Conduct Reporting
5.1. The Conduit does not tolerate discrimination, harassment or bullying.
5.2. Members are encouraged to report inappropriate behaviour promptly using the reporting process notified by The Conduit from time to time, including via the Members’ app where available.
5.3. The Conduit may investigate complaints and respond within such timeframe as is appropriate in the circumstances.
6. Social Media
6.1. Members may share content on social media provided they do so responsibly and with respect for the privacy and dignity of others.
6.2. Members must not post images or information relating to other Members or their guests without prior consent.
6.3. Harmful, demeaning or intrusive content focused on The Conduit community is prohibited.
7. Dress Code
7.1. Members and guests must be appropriately dressed at all times while on the premises.
7.2. The Conduit may refuse entry where attire is inappropriate for the relevant space, service or event.
7.3. Shoes must be worn at all times while on the premises.
8. Children
8.1. Children up to and including the age of 17 may attend as guests of a Member, accompanied by an adult Member at all times.
8.2. Unless otherwise permitted by The Conduit, children may remain in the building only until 6.00 pm.
8.3. Children and babies may attend certain Conduit events where permitted, but Members must ensure they do not unreasonably disrupt other attendees.
8.4. The Conduit reserves the right to refuse entry where the Club environment, event format or operational conditions are not suitable for children.
9. Guests
9.1. Guests are only permitted in the Club in the company of the Member who invited them, unless The Conduit expressly agrees otherwise.
9.2. Members are entitled to bring up to two guests during a 24-hour period, unless otherwise permitted by The Conduit or allowed under a particular booking or event.
9.3. An individual Guest may visit the Club on a maximum of three occasions within any rolling twelve month period, after which they may be required to apply for Membership before any further visits are approved.
9.4. Guest access to events is subject to event-specific terms, demand and capacity.
10. Dogs
10.1. Well-behaved dogs are permitted in the building unless The Conduit designates a space or event as dog-free.
10.2. Dogs must be kept on a lead at all times and must not sit, stand or jump on furniture at any time.
10.3. If a dog is disturbing other Members, guests or staff, The Conduit may require the owner to remove the dog from the premises.
11. Mobile Phones and Laptops
11.1. Laptops are permitted only in areas designated by The Conduit for laptop use.
11.2. The 5th floor – laptops are permitted between 0800-1130 for Members only. The 5th floor is a laptop-free zone during restaurant service times.
11.3. The 3rd floor – Laptops are permitted, during allocated Member hours.
11.4. The 2nd floor – Laptops are permitted, during allocated Member hours.
11.5. The 1st Floor – No Laptops permitted.
11.6. Mobile phone use is permitted throughout the building unless otherwise notified.
11.7. Speakerphone use is strictly prohibited.
11.8. Video calls must be taken within one of the pre-booked phone booths provided and are not permitted in the lounges at any time. Phone booths can be pre-booked on the Members app.
11.9. Members must keep calls, meetings, media and device use at a volume that does not disturb others.
11.10. If noise levels become disruptive, The Conduit may require the Member to lower the volume, relocate or cease the activity.
11.11. Members must not obstruct shared spaces or prevent others from using the space as intended.
11.12. The Club is intended to operate as a community, networking and collaboration space and is not provided or intended to be used as a dedicated co-working facility. Members shall not use the Club primarily or habitually as their principal place of work. Where, in the reasonable opinion of The Conduit, a Member is using the Club in a manner inconsistent with its intended purpose, The Conduit reserves the right to issue a formal written warning and, where such use continues, to take such further action as it considers appropriate, including the suspension or termination of Membership in accordance with these Terms.
11.13. Telephone booths or similar spaces may be available on the 3rd floor and may be bookable via the app.
11.14. Smoking and Vaping
11.15. The Conduit is a smoke-free zone internally.
11.16. Smoking and vaping are permitted only in such external area or areas as The Conduit designates from time to time.
12. Illegal Substances
12.1. Illegal substances are not permitted anywhere within The Conduit.
12.2. This includes using, ingesting, possessing, supplying or dealing such substances.
12.3. Any Member or guest found in breach of this rule may be removed immediately and may have their Membership terminated.
13. Do Not Disturb / Neighbourhood Respect
13.1. Members and guests must respect the rights and comfort of fellow Members, guests, staff and neighbouring occupiers.
13.2. Members and guests must not create unreasonable noise, nuisance, disorder or disturbance.
13.3. The Conduit reserves the right to refuse service of alcohol and to require any person to leave the premises.
14. Food and Drink
14.1. Members and guests must not bring outside food or beverages into The Conduit unless expressly permitted by The Conduit or required for medical or similar legitimate reasons.
14.2. The Conduit may refuse entry or require disposal/removal of outside food or drink brought in breach of this rule.
15. Gratuities
15.1. A discretionary service charge of 13.5% may be added to relevant bills.
15.2. Members remain free to leave an additional gratuity if they wish.
16. Lost Property
16.1. If property is lost in the building, Members should contact Reception promptly.
16.2. Items found at The Conduit may be retained for up to one week before being donated, disposed of or otherwise dealt with.
16.3. The Conduit may make reasonable efforts to identify and contact the owner of lost property but does not guarantee this.
16.4. The Conduit accepts no responsibility for personal property except where liability cannot lawfully be excluded.
17. Discounts and Concessionary Arrangements
17.1. The Conduit may request documentary evidence of eligibility at any time.
18. MEDIA, RECORDING, PHOTOGRAPHY AND SOCIAL MEDIA
18.1. The Conduit may designate certain events or spaces as no-photography or restricted-photography areas.
18.2. Photography, filming, recording, streaming or interviews within The Conduit premises may not take place without prior permission from The Conduit. No professional photo shoot, video shoot, filming session or similar activity may take place without prior written consent from The Conduit.
18.3. Members must obtain the consent of any individual before photographing or recording them, unless clearly permitted by law and by The Conduit.
18.4. Members must respect the privacy of others when taking photographs in the space. Members must respect the privacy of fellow Members and guests when using social media and must not post photographs, videos, identifying information or commentary about other Members or their guests without their prior consent.
18.5. Harmful, demeaning, misleading or intrusive content focused on The Conduit community is not acceptable and may be treated as misconduct.
18.6. Where The Conduit arranges photography or filming at an event, it may notify attendees on the day and may provide an opportunity to opt out where reasonably practicable.
