GRI STANDARDDISCLOSURERESPONSE
GRI 2: General Disclosures 20212-1 Organizational detailsThe Conduit HoldCo Limited is a Limited Company. The registered address is 9 Bonhill Street, London EC2A 4DJ. Learn More
2-2 Entities included in the organization’s sustainability reportingAs at the end of 2023 Conduit HoldCo Limited (HoldCo) operated with two subsidiary entities – The Conduit Club London (CCL) and The Conduit Club Oslo AS (Oslo). The Oslo club opened in November 2023 so only HoldCo and CCL are included in this report. Oslo will be reported on from 2024.
This disclosure will be updated soon with a link to our 2023 financial accounts.
2-3 Reporting period, frequency and contact pointOur reporting cycle is annual and we report in line with our financial year which runs concurrent with the calendar year. This report covers January – December 2023.
2-4 Restatements of informationNone
2-5 External assuranceWe recognise the importance of accurate and credible data. CCL is financially audited by Hayes MacIntyre. Conduit HoldCo will be audited from 2024 for 2023. For our carbon emissions, we work with OAK Network to monitor our energy usage and Our Carbon to independently audit our carbon emissions.
Carbon Report
2-6 Activities, value chain and other business relationshipsOur main sector of operations is hospitality. The services we provide are predominantly for our members and include workspace, cultural and impact programming and food and beverage (F&B) offers. In both our London, and newly opened Oslo, clubs we are working towards becoming a demonstration model of best practice in sustainable hospitality. Through this lens, our most significant value chain relationships are with our F&B suppliers.
2-7 EmployeesAt end December 2023, The Conduit had a total of 95 staff across Conduit HoldCo and CCL.
Employee Breakdown
2-8 Workers who are not employeesAt end December 2023, The Conduit had 4 workers who were not employees. These were consultants delivering ad hoc project based work.
2-9 Governance structure and compositionAs set out in our articles of association we have a non-executive board including investor representation that provides robust oversight and accountability and to which the senior executive team, comprising the CEO, CFO, COO and CDO (Chief Development Officer) report. The board is supported by a Board Secretary that oversees all board information, investor communications and investment rounds, and who liaises with or expert legal advisors, Cripps to ensure legal oversight, compliance and appropriate KyC processes for all investment. Again, as per our articles we report to our investors on a quarterly basis on finances, strategy, and impact. The board is governed by clear terms of reference including specific board reserved matters.
Learn More
2-10 Nomination and selection of the highest governance bodyNomination to the Board is on a referral basis with candidates selected following a formal aplication and interview process.
2-11 Chair of the highest governance bodyThe Chair of the Board of Conduit HoldCo is not an Executive within the company.
2-12 Role of the highest governance body in overseeing the management of impactsImpact is reported to the Board of Conduit HoldCo by the Global CEO.
2-13 Delegation of responsibility for managing impactsResponsibility for management of impact is delegated by the Board of HoldCo to the Global CEO and by him to the Global Director of Impact.
2-14 Role of the highest governance body in sustainability reportingThe Board of HoldCo delegate responsibility for sustainability reporting to the Global Director of Impact.
2-15 Conflicts of interestAll conflicts of interests are declared and formally documented in signed statements that are shared in investor communications. A number of cross-board memberships and shareholdings exist. These are reported to all investors.
2-16 Communication of critical concernsCritical concerns can be reported directly to the Board. During 2023 there was no formal process for this and no there were no critical concerns communicated.
2-17 Collective knowledge of the highest governance bodyBoard members are encouraged to attend impact programme events at The Conduit and to undertake our certified Academy courses. Specific workshops are also held for Board members to advance their knowledge.
2-18 Evaluation of the performance of the highest governance bodyTo date there has been no formal evaluation of the performance of the Conduit HoldCo Board.
2-19 Remuneration policiesDuring 2023 there was no policy for remuneration of senior executives. Pay was set on the basis of role and responsibilities in line with market rates. Senior staff have longer notice periods than other employees but all other benefits are consistent with other employees. No staff at any level receive sign on bonuses, termination payments or clawbacks. Within the Board, all members who are paid received fixed pay and no benefits.
2-20 Process to determine remunerationBoard remuneration and salaries are set on the basis of the role and responsibilities and in line with market rates.
2-21 Annual total compensation ratioThe ratio of the highest paid staff member to the median staff salary is 7.6
2-22 Statement on sustainable development strategyRead The Conduit Impact Report
2-23 Policy commitmentsAs part of our over-arching commitment to responsible and ethical business, The Conduit has in place the following policies.
EDI policy
Anti-bullying and harassment policy
Modern Day Slavery Policy
Internal Privacy Policy
Hybrid Working Policy
Anti-Bribery Policy
Paternity & Maternity Policy
2-24 Embedding policy commitmentsPolicies are shared with all staff via our staff communication platform, Actimo.
2-25 Processes to remediate negative impactsThe Conduit has a Grievance Policy in place, applicable to all staff.
2-26 Mechanisms for seeking advice and raising concernsAs a safeguard and to ensure that individuals can seek advice and raise concerns, The Conduit has in place a Speaking Up policy and Speaking Up hotline, in addition to our Employee Assistance Programme.
2-27 Compliance with laws and regulationsThere have been no incidences of non-compliance with laws or regulations in the reporting period.
2-28 Membership associationsThe Conduit does not play a significant role in any membership association, advocacy organisation or industry association.
2-29 Approach to stakeholder engagementThe Conduit’s stakeholders are our employees, members, partners, investors, Board members, suppliers and regulators. We communicate with our stakeholders in a range of ways:
1. Employees – we hold regular Town Hall meetings, undertake quarterly ENPS surveys and workshops and send out monthly CEO newsletters
2. Members – we hold regular member workshops, undertake bi-annual NPS surveys and workshops and also invite proactive feedback to staff and in writing
3. Partners – we provide bespoke account management to all our partners, liaising with them on a one to one basis
4. Investors – we issue formal investor updates on a quarterly basis
5. Board members – our Board meets formally on a quarterly basis
6. Suppliers – heads of department have individual relationships with our suppliers
7. Regulators – we comply with all reporting requirements and deadlines set by our regulators
2-30 Collective bargaining agreementsNo staff within The Conduit are covered by a collective bargaining agreement. Working conditions are set centrally, approved by the Board and based on standard practice in the UK market.
GRI 201: Economic Performance 2016201-1 Direct economic value generated and distributedThis disclosure will be updated soon with a link to our 2023 financial accounts.
201-2 Financial implications and other risks and opportunities due to climate changeAs we engage actively and deliberately with a wide range of companies, individuals and organisations, there is always a risk of greenwashing. We are alert to and mindful of this but our view is that to create change we should engage as widely as possible with any organisation or individual who wants to work towards a just, prosperous and sustainable world.
201-3 Defined benefit plan obligations and other retirement plansOur pension scheme is defined contribution not defined benefit so we have no such obligations.
201-4 Financial assistance received from governmentNone
GRI 202: Market Presence 2016202-1 Ratios of standard entry level wage by gender compared to local minimum wageOur standard entry level wage is the London Living Wage and this is applied equally across both genders.
202-2 Proportion of senior management hired from the local communityOur Senior Management Team in 2023 comprised our CEO, COO, CFO and CDO. 100% of these employees were recruited from the local area, defined as permanently residing in the United Kingdom.
GRI 203: Indirect Economic Impacts 2016203-1 Infrastructure investments and services supportedThere were no infrastructure investments and services supported.
203-2 Significant indirect economic impactsOur purpose as an organisation is to create meaningful connections between and beyond the members of our community to help them scale and accelerate their impact. In this first year of reporting we have focused on case studies of success that can be read in our Impact Report. In future years we plan to systematise the reporting of meaningful connections and impact achieved.
GRI 204: Procurement Practices 2016204-1 Proportion of spending on local suppliersWhilst we have always prioritised UK-based suppliers, particuarly for our F&B supply chain, we did not keep comprehensive records of this in 2023. In 2024 we introduced Responsible Supply Chain Standards and a Purchasing Manager.
GRI 205: Anti-corruption 2016205-1 Operations assessed for risks related to corruptionThe Conduit has an Anti-corruption policy and Responsible Supply Chain Standards that all suppliers must meet.
205-2 Communication and training about anti-corruption policies and proceduresWe have not yet introduced training for our employees on anti-corruption policies and procedures but these are available to all staff to read at all times.
205-3 Confirmed incidents of corruption and actions takenNone
GRI 206: Anti-competitive Behavior 2016206-1 Legal actions for anti-competitive behavior, anti-trust, and monopoly practicesNone
GRI 207: Tax 2019207-1 Approach to taxThere is no tax strategy for the business. Our tax returns are completed by our accountants, Hayes MacIntyre and as a new company which is not yet profitable the only tax we are currently paying is VAT.
This disclosure will be updated soon with a link to our 2023 financial accounts.
207-2 Tax governance, control, and risk managementOur CEO holds ultimate responsibility for our tax governance, reporting to the Board of Conduit HoldCo and with specialist from our auditors, Hayes MacIntyre.
207-3 Stakeholder engagement and management of concerns related to taxAs a company that only pays VAT, we do not engage our stakeholders or adopt any public policy position in relation to tax.
207-4 Country-by-country reportingDuring 2023 we operated only in the United Kingdom and this is our only tax jurisdiction.
GRI 302: Energy 2016302-1 Energy consumption within the organisationThe total energy consumption within the The Conduit London during 2023 was 516 MWh.
302-2 Energy consumption outside of the organizationThe total non-trading hour consumption within The Conduit London during 2023 was 119 MWh.
302-3 Energy intensityThe energy intensity of the London club in 2023 was 139 kWh/m².
302-4 Reduction of energy consumptionThis is our first full year of reporting so provides a benchmark.
302-5 Reductions in energy requirements of products and servicesThis is our first full year of reporting so provides a benchmark.
GRI 305: Emissions 2016305-1 Direct (Scope 1) GHG emissions0.49 tCO2e
Carbon Report
305-2 Energy indirect (Scope 2) GHG emissions148.86 tCO2e
Carbon Report
305-3 Other indirect (Scope 3) GHG emissions578.04 tCO2e
Carbon Report
305-4 GHG emissions intensity123.23 (emissions per £million revenue)
Carbon Report
305-5 Reduction of GHG emissionsRecognising that we are a growing business with clubs opening internationally, our focus is on reducing our carbon intensity rather than GHG emissions.
Carbon Report
305-6 Emissions of ozone-depleting substances (ODSWe report only on refigerant leakages and there were none in the year.
Carbon Report
305-7 Nitrogen oxides (NOx), sulfur oxides (SOx), and other significant air emissionsWe audit using CO2 equivalent emissions.
Carbon Report
GRI 306: Waste 2020306-1 Waste generation and significant waste-related impactsAs a hospitality business the bulk of our waste is from our F&B. We recycle into four waste streams – food, mixed, glass and general and monitor our recycling levels.
306-2 Management of significant waste-related impactsWe work alongside our landlord, Mercers Charitable Foundation, to monitor each of our 4 waste streams and to use this data to inform our business practices.
306-3 Waste generatedThe Mercers installed a waste monitoring system called Weightron in May 2023. Our waste data is therefore from May -December 2023 and during this period there was a month of non-use due to technical issues with the machine. Wavering staff engagement also meant that the period calculated did not capture all the waste being generated. Recoginising these limitations, we are working towards publishing data that is more accurate and consistent.
Waste data (May 2023 – December 2023)
Food – 32.2kg
Carboard – 129.62kg
General waste – 122.9kg
Glass – 21.88
Dry mixed recycling – 49.68kg
306-4 Waste diverted from disposal233.38kg (May – December 2023)
306-5 Waste directed to disposal122.9kg (May – December 2023)
GRI 308: Supplier Environmental Assessment 2016308-1 New suppliers that were screened using environmental criteriaFormal criteria for supplier assessment and due diligence was introduced in late 2023. Prior to this suppliers were selected on the basis of their ethical credentials but without formal process or documentation.
308-2 Negative environmental impacts in the supply chain and actions takenWhen reviewing our supply chain we focused on the impact of that supplier on our scope 3 carbon emissions. As a result of this review, we produced formal assessment and due diligence criteria and made the decision to engage a number of new suppliers in 2024.
Responsible Supply Chain Standards
GRI 401: Employment 2016401-1 New employee hires and employee turnover300%
401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employeesWe offer a comprehensive range of staff benefits which are available to all staff regardless of the nature of their contract.
401-3 Parental leaveAll employees are entitled to parental leave in line with statutory guidance. During the reporting period 2 female employee took parental leave and remained on leave through the reporting period. No employees were due to, or did return, from parental leave during the reporting period.
GRI 402: Labor/Management Relations 2016402-1 Minimum notice periods regarding operational changesAs a new and growing business, we have yet to implement a change of this nature but would comply wih statutory guidance if and when relevent.
GRI 403: Occupational Health and Safety 2018403-1 Occupational health and safety management systemWe have designated lead for health and safety within the business and use Food Alert as external experts including their online portal – Alert65 – to proactively record and monitor our policies and actions.
403-2 Hazard identification, risk assessment, and incident investigationWe have comprehensive processes for risk assessment and risk management which are reviewed at least annually. These are stored in Alert65.
403-3 Occupational health servicesWe do not have any formal health and safety management system for our staff and instead use Alert 65 to cover both employee and customer health and safety.
403-4 Worker participation, consultation, and communication on occupational health and safetyHealth and Safety processes are set topdown and all employees and workers have access to them. They are sent annually to all department heads.
403-5 Worker training on occupational health and safetyThere are a number of mandatory online training modules on health and safety that all staff are required to attend with additional in person training for those employees who take up designated roles as fire marshalls, first aiders, Evac Chair operators. Our H&S lead has undertaken full IOSH training.
403-6 Promotion of worker healthWe offer all employees access to Hospitality Action – a comprehensive employee assistance programme that helps us support our staff through personal or work-related issues.
403-7 Prevention and mitigation of occupational health and safety impacts directly linked by business relationshipsAll our Operational employees are trained in COSHH to help them mitigate risks related to chemicals. All other risks are covered and addressed within our risk assessments.
403-8 Workers covered by an occupational health and safety management systemOur H&S system is used predominantly by our Operational teams with it being of less relevance to office based staff, but no colleagues are excluded from it.
403-9 Work-related injuriesAll work related injuries are recorded in our Accident Book. From 2024 we began to upload these into Alert65.
403-10 Work-related ill healthThere were two cases of work-related illness in 2023 both of which were work-related stress and anxiety.
GRI 404: Training and Education 2016404-1 Average hours of training per year per employeeThere was no formal recording of hours of training per employee during the reporting period.
404-2 Programs for upgrading employee skills and transition assistance programsThere is no overarching programme for upgrading employee skills and transitioning people into more senior roles. This is being developed during 2024.
404-3 Percentage of employees receiving regular performance and career development reviewsThere was not formal process for regular performance and career development across the organisation. Individual employees were managed in a bespoke way depending on their role and stage of development. A formal process is being developed in 2024.
GRI 405: Diversity and Equal Opportunity 2016405-1 Diversity of governance bodies and employeesThis is not data that we capture or report against.
405-2 Ratio of basic salary and remuneration of women to menThis is not data that we capture or report against.
GRI 406: Non-discrimination 2016406-1 Incidents of discrimination and corrective actions takenThere were no incidents of discrimination recorded during 2023.
GRI 414: Supplier Social Assessment 2016414-1 New suppliers that were screened using social criteriaFormal criteria for supplier assessment and due diligence was introduced in late 2023. Prior to this suppliers were selected on the basis of their ethical credentials but without formal process or documentation.
414-2 Negative social impacts in the supply chain and actions takenWhen reviewing our supply chain we focused on the impact of that supplier on our scope 3 carbon emissions. As a result of this review, we produced formal assessment and due diligence criteria and made the decision to engage a number of new suppliers in 2024. The formal assessment and due diligence criteria include the suppliers’ social impact as well as their environmental impacts.
GRI 416: Customer Health and Safety 2016416-1 Assessment of the health and safety impacts of product and service categoriesWe assess customer health and safety via risk assessments which are all recorded in Alert65.
416-2 Incidents of non-compliance concerning the health and safety impacts of products and servicesThere were no incidents of non-compliance in 2023.
GRI 418: Customer Privacy 2016418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer dataThere were no complaints concerning breaches of customer privacy or loss of customer data in 2023.