Welcome to The Conduit’s podcast series, Service Please. This series will be focusing on ethical and sustainable hospitality, engaging with a diverse range of industry experts and a variety of individuals across different sectors, disciplines, roles and levels. From supply chains to sourcing, waste management to wellbeing and welfare – what problems need tackling and what does the future of hospitality look like? As part of our series The Conduit has teamed up with the brilliant Design Hotels on a series spotlighting some amazing individuals who have created incredible, responsible places to stay around the world. For 30 years Design Hotels has been at the forefront of a movement in travel, by curating a global collection of independent, design-driven hotels that function as social hubs and spaces for purposeful experiences, connection and curiosity. In this episode we are joined by Veronica Reed, the co-founder and architect behind Carlota hotel in the UNESCO-protected old town of Quito, Ecuador. Set inside the house where Veronica’s partner was born, Carlota became Ecuador’s first certified B Corporation hotel in October 2019.